We are reimagining the insurance value chain with a "3P Playbook" | Global AI spending to surge 60% in 2025 despite big tech stock dips: UBS
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ETCIO Newsletter | Tuesday, May 6, 2025

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We are reimagining the insurance value chain with a "3P Playbook": Manu Lavanya, COO, Max Life Insurance
In this episode of ETCIO LeaderSpeak, Manu Lavanya, COO, Max Life Insurance, discusses their "3P Playbook," digital innovation, AI, cloud, customer experience, and the evolving role of insurers. We are reimagining the insurance value chain with a "3P Playbook": Manu Lavanya, COO, Max Life Insurance  read more...
Global AI spend to rise 60% in 2025 even as Microsoft, Amazon, Alphabet, Meta share drops: UBS
Global AI spending is projected to surge, reaching $360 billion in 2025 and $480 billion in 2026, driven by a 60 per cent and 33 per cent year-on-year increase, respectively. While the Big 4 tech giants will still account for a significant portion, their share is expected to decline as spending dive...  read more...
AI set to disrupt pricing models for business communication services
Call centers are transitioning from pay-per-seat models to outcome-based pricing as AI adoption reduces manpower costs. Companies like Infobip and Tanla Platforms are experimenting with bundled pricing for multi-channel conversations, incorporating AI agents to automate workflows. While AI use cases...  read more...
Agentic AI reshaping enterprise software pricing, business models
Agentic AI is transforming Indian SaaS and enterprise software pricing models by replacing human users with bots. Companies are shifting from per-user billing to consumption- and outcome-based pricing, including API and AI-unit models. While AI services now command premiums, some customers demand pr...  read more...
Surprise and shock as ChatGPT maker OpenAI takes a HUGE U-Turn
In a surprising turn, ChatGPT creator OpenAI will remain under nonprofit control, reversing plans for a for-profit transition. This decision follows internal debates, scrutiny from Microsoft and Elon Musk, and concerns raised by authorities. Microsoft, a major investor, reportedly sought greater con...  read more...
ChatGPT maker OpenAI reaches agreement to buy startup Windsurf for $3 billion
OpenAI is set to acquire Windsurf, formerly Codeium, for around $3 billionits largest deal yet. The acquisition may bolster OpenAI's ability to compete in the growing market for AI-powered coding assistants tools that can generate code from natural language instructions.  read more...
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