|
Good morning. Financial services companies say AI’s capabilities are taking more and more cues from the way humans work.
The WSJ's Isabelle Bousquette reports on Bank of New York Mellon's onboarding of dozens of AI-powered "digital employees." This digital workforce has company logins and works alongside its human staff in areas like coding and payment instruction validation.
“This is the next level,” CIO Leigh-Ann Russell tells the Journal.
What BNY calls “digital workers,” other banks may refer to as “AI agents.” And while the industry lacks a clear consensus on exact terminology, it’s clear that adoption is growing even as it raises new questions.
“How do we manage those folks?" said Scott Mullins, managing director, AWS for Financial Services. When it comes to digital workers, "What’s the new operating model?"
At BNY, the model is to put them to work. Because digital employees have their own logins, and can directly access the same apps as human employees, they can work autonomously, said Russell.
For example, a digital engineer can log into company systems and see there’s a vulnerability that needs to be patched, write the new code to patch it, and then pass it on to a human manager for approval in the system. Read the story.
|
