Aug. 20, 2025
| Today’s news and insights for retail leaders
The retailer needs to move "much faster," incoming CEO Michael Fiddelke said Wednesday. “I know we're not realizing our full potential right now.”
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The bankrupt tween accessories retailer had plans to shutter at least 700 stores — possibly twice that — and now most will remain open.
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The executive shaped the mass retailer’s reputation and performance for over a decade. He will be succeeded by COO Michael Fiddelke.
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The rapid growth of e-commerce is changing how consumers purchase and receive goods, and it’s also forcing changes to product packaging. Learn more in
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The retailer brought in former Nike and J.Crew executive Steven Dee to lead all technology and information platforms.
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Chris Callieri will start in September, reporting directly to CEO Michelle Gass.
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Retail friction costs brands—73% of customers expect personalized experiences, yet complex sign-ins and disconnected channels often drive them away. Learn more in
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The home improvement retailer notched a 1% comp sales gain, below analysts’ estimates, as consumers take on fewer large discretionary projects.
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Returns are a critical and increasingly costly aspect of modern retail, with the volume of returns reaching nearly the $1 trillion mark in 2024. Explore modern returns policies in this Trendline.
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