The mindset shift in hospitality payments

Hi there,

Hotel and restaurant enterprises are more discerning in the current economic environment, viewing point-of-sale and payment systems as comprehensive solutions that could help enable them to:

• Deliver improved customer service.
• Drive long-term value.
• Strengthen trust in systems that support future growth.

In the 2025 Enterprise Needs Assessment Study, we surveyed 200 C-level executives, IT decision-makers, and key stakeholders in the hospitality industry to understand their priorities and challenges in selecting payment solutions and POS systems. The findings highlight how these needs are evolving and reveal key differences from the 2024 results.