If there’s one brand that’s come to define the “unhinged” social marketing era, it’s Duolingo. Whether it’s bubble butt Super Bowl interruptions, mascot séances, or death stunts, the language-learning platform has figured out how to continuously shock its audience while somehow getting them to do their next lesson. The brand now has more than 20 million followers across TikTok and Instagram and, in its latest earnings report, reported a 41% increase in revenue and 47.7 million daily users, a 40% increase. Manu Orssaud, CMO of Duolingo, spoke at yesterday’s Marketing Brew Summit, and ahead of the event, we caught up with him to hear how the brand is continuing to push the envelope online to drive growth and customer loyalty. This year, Duolingo had its most successful marketing moment yet with the “Death of Duo” campaign. What did that stunt teach you about how to drive and sustain audience engagement? One of our team mantras is that the comments section is our brief. We pay close attention to what people say, and we aren’t afraid to experiment in response. Duo works because he’s not just a mascot, he’s an internet personality that people feel connected to. This campaign reminded us that sustained engagement comes from building a character people care about, then giving them a story they want to be part of. It also showed us how powerful these moments can be, and we’re excited to create more of them in the future. As a chief marketer, how do you empower your team to take big swings and act quickly while minimizing risk? Part of my role is knowing how far we can push things. Our team has a great deal of autonomy, which means they can move quickly and make smart calls in the moment. Speed and trust are what enable us to stay current with culture and respond in ways that feel fresh. Of course, not every risk lands perfectly, but the goal isn’t to be safe; it’s to create work that sparks conversation and keeps people engaged with our brand. Continue reading here.—KH |