Transform How Banking Is Delivered and Experienced

Global technology spending in banking has increased 9 percent annually over the past few years, outpacing revenue growth of 4 percent. At the same time, productivity has fallen slightly as banks are challenged by increased complexity and competition. To navigate this environment, it is crucial for banks to do more than incrementally improve existing approaches. Instead, banks should “push the envelope” by aiming for true transformation in how they deliver banking and how their customers experience it.