As employers look for AI talent in their data management and IT ranks, what’s a poor ol’ password-resetting, printer-kicking help desk professional to do? Does a tech support pro need to become an AI master, too? The short answer, according to IT practitioners who spoke with IT Brew: Yes. AI-powered automation has hit the help desk, and the help desk pros, in turn, need to know what’s available, what’s possible, and what’s not. A specific set of skills: According to online education platform edX’s August review of job postings, over 120,000 unique listings featured a need for AI skills—a 104% uptick year over year. Top AI-related skills, edX found, included machine learning, deep learning, and large language modeling—not exactly easy to learn overnight. According to a November study by hiring site Upwork, companies are increasingly seeking data mining and management skills; requests for such expertise grew 26% month over month in October. AI and machine learning skills—including data annotation, labeling, and generative AI modeling—also grew 15% month to month. A recent poll from nonprofit tech org IEEE found “ethical practices skills” as a top expertise sought by tech pros. So, what does that mean for the help desk professionals? Keep reading here.—BH |