Financial Marketing SmartBrief
Gen Z trusts creators over brand heritage
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December 11, 2025
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Financial Marketing SmartBrief
News for marketers, creatives and communications professionals in financial services
 
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Top Story
 
John Travolta reprises Santa role for Capital One
 
John Travolta reprises Santa role for Capital One
(Capital One/YouTube)
John Travolta returns as Santa Claus in a holiday campaign for Capital One titled "Greased Sleigh-Ridin'." The ad, created by GSD&M Austin and directed by Bryan Buckley, features Travolta blending his iconic "Grease" character Danny Zuko with Father Christmas.
Full Story: Shots (UK) (12/10)
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Marketing Strategy
 
Brands' AI missteps offer key lessons for marketers
Taco Bell, J.Crew, Duolingo, Google and Manscaped faced challenges with AI in 2025, highlighting the technology's risks. Taco Bell's AI-driven drive-thru service struggled with basic orders, Google Gemini's local Super Bowl ads contained factual inaccuracies and Duolingo's "AI-first" approach led to a backlash and a loss of followers. Marketers should ensure that AI enhances rather than detracts from the customer experience, rigorously vet AI-generated content, and be transparent about AI use, writes Ad Age's Asa Hiken.
Full Story: Ad Age (12/5)
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Marketers value storytelling, design in digital ads
Great digital advertising is characterized by visually engaging design and clear brand storytelling, according to a survey by Triplelift and eMarketer. While 71% of marketers say evaluating creative effectiveness has become more vital over the past 12 months, only 59% consistently link creative quality to metrics such as click-thru and engagement rates.
Full Story: MarketingProfs (free registration) (12/3)
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Media & Technology Trends
 
Gen Z trusts creators over brand heritage
Generation Z consumers are moving away from trusting traditional brand heritage and advertising, instead placing their trust in real people -- online creators -- who share reviews and experiences on platforms like YouTube, per research from Pulse Advertising. Brands, says Pulse CEO Lara Daniel, need to shift their strategies to a "community-driven influence ecosystem," rather than "top-down broadcast models."
Full Story: Creative Bloq (12/8)
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Marketers renew focus on email marketing for 2026
Marketers plan to reinvest in email marketing in 2026, with 65% of organizations citing it as a reliable channel, according to a survey from AdRoll and WBR Insights. The research also found that 97% of respondents report that AI has affected marketing performance, with 21% calling it "very significant."
Full Story: PPC Land (12/7)
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Turn NRF ideas into store action
Heading to NRF 2026? Swing by Zipline at Booth #5251 to connect HQ strategy to frontline action. Meet real retailers driving 90%+ execution, grab a legit NYC bagel, and book a booth demo to tackle your toughest execution gaps.
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