Clearer Structure. Smarter Enablement. Stronger Alignment. |
APQC is pleased to announce the release of the Process Classification Framework (PCF) Version 8.0®. This update reflects how leading organizations operate in today’s AI-enabled, data-driven environment. Download it in PDF or Excel
This version update modernizes workforce terminology, enhances service delivery modeling, and embeds intelligent automation across the enterprise, all while maintaining the trusted category structure organizations around the global rely on. |
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Highlights include:
AI concepts embedded across decision support, operations, governance, and risk Expanded cybersecurity and identity management coverage A new Service Delivery process group (5.3) New and enhanced processes including Last Mile Delivery (4.4.5) and Manage Content (13.6) Modernized HR language and clearer ownership across the workforce lifecycle Realignment of warranty and recall strategy into product development |
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PCF 8.0 enhances, not overhauls the framework, ensuring it remains both stable and future-ready. |
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Ready to Apply the PCF In Your Organization? |
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