Tell me that doesn't feel incredible. When done right, loyalty programs are the cheat code to retention. The kind that makes customers feel like they're leveling up instead of just spending money. Like they unlocked a tier, not merely bought a candle and got emotionally attached to a points dashboard.
They turn occasional shoppers into regulars, wake up quiet subscribers without immediately punting your margins into the sun, and give marketers one of the rarest gifts on earth: a reason to email that doesn’t feel needy.
Now go build loyalty. Hand out points. Create tiny status ladders. Make people feel special in a way that is, ideally, ethical.