Dear Customer,

Thank you for using our services, Backlog and Cacoo.

We are writing to inform you of upcoming updates to the Nulab Terms of Service, Privacy Policy, and other related agreements (collectively referred to as the "Terms of Service, etc.").

*If you do not recognize this email, please refer to the section at the bottom titled "If you are not currently using our services or do not recognize this email."

Key Changes

Consolidation of provisions and related documents regarding data handling
Establishment of a new Data Processing Addendum (DPA)
Updates to the Privacy Policy
Standardization and clarification of terminology

Summary of Key Changes

For a detailed overview, please visit:

https://nulab.com/files/terms/v9/revision-summary-en.pdf

Revision Date

Wednesday, April 8, 2026

Effective Date (For existing users)

Thursday, May 7, 2026

*For users who sign up on or after April 8, 2026, the revised terms will apply starting from April 8, 2026.

*The revised Privacy Policy will apply to all users, including existing users, starting from Wednesday, April 8, 2026.

Details

You can review the revised Terms of Service and related documents at the links below.

Revised Nulab Terms of Service
- https://nulab.com/terms/v9/
Revised Privacy Policy
- https://nulab.com/privacy/v20260408/
Data Processing Addendum (DPA)
- https://nulab.com/terms/data-processing-addendum/v1/
Backlog AI Assistant Terms of Service
- https://nulab.com/terms/ai-assistant/v2/

If you are not currently using our services or do not recognize this email

This email has been sent to all email addresses registered to a Nulab account as of Sunday, April 5, 2026.

Due to system processing times, this message may be delivered to individuals who have already deleted their accounts or changed their email addresses. Please be assured that our latest records correctly reflect your current account status.

If you are not currently using our services, you may delete your account by following the steps outlined in [How to manage your Nulab account > Delete your account].

Please contact us if you have any questions regarding this matter.

We look forward to your continued support of Nulab.

This email contains vital information regarding your use of our services; therefore, it is being sent to all users regardless of their current email subscription settings.We appreciate your understanding.

Operated by: Nulab Inc.

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