New Research Insights: The Evolution of Knowledge Management

As KM becomes more visible and valuable to the business, organizations are asking it to play a larger role in how work happens, how decisions are made, and how new technologies are adopted. 

 

In The Evolution of Knowledge Management Amid Rising Business Expectations, APQC explores what's changing for KM and where professionals should focus in 2026, including: 

  • AI is accelerating KM and testing its foundations 

  • KM is becoming a business capability 

  • User experience is central to adoption 

  • Value is recognized but difficult to measure 

  • The capabilities KM teams need to deliver results
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Looking to go beyond the research?

APQC members gain access to exclusive research, benchmarking data, tools, and expert guidance to help turn insights into action. Explore the benefits of membership and talk to a membership advisor about how APQC can support your knowledge management journey. 
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