Utilities Newsletter

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Building Africa’s Renewable Backbone: KETRACO’s Push for a Smarter Grid

Kenya’s transmission operator KETRACO is using SAP technologies to transform real-time grid operations, improve resilience, and unlock the full value of renewable energy. Discover how digital transformation and AI are helping power the future of energy.

Read about KETRACO’s transformation journey

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The New Utilities CX Sales Process Explained

In one of our July Espresso Sessions, we showcased SAP’s new utilities sales process and demonstrated how SAP Sales Cloud and SAP Service Cloud V2, utilities add-on help streamline sales activities and enhance customer experiences. Watch the recording to catch the highlights and explore the FAQ blog for additional insights and answers.

Watch the recording

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The Winners of the Energy and Utilities Innovation Award

At the SAP for Energy & Utilities Conference in Toulouse, SAP recognized outstanding customer achievements with the first-ever SAP Energy & Utilities Innovation Awards! The awards celebrated companies driving innovation through AI, digital transformation, customer experience, and operational excellence.

Read the article

TEAG: Building the Foundation for the Next Generation of Energy

By successfully implementing SAP S/4HANA Utilities, SAP Service Cloud V2, and other SAP cloud solutions, TEAG has completed its cloud transformation journey. The new platform enables greater efficiency, increased automation, and provides a strong foundation for future AI-powered innovation while streamlining regulatory market communication and compliance in an increasingly complex energy market.

Read the customer story (German)

Customer Feedback Driving SAP S/4HANA Utilities Innovation

The SAP Continuous Influence Session for SAP S/4HANA Utilities celebrates its third anniversary with strong customer and partner engagement: 149 improvement requests received and 51 improvements delivered so far! Learn how collaboration with the utilities community continues to enhance SAP S/4HANA Utilities and contribute to future product developments and innovations.

Read more in the blog

Espresso Session: Migration from C4C to Service Cloud Version 2, Utilities Add-On

Join our 30-minute Espresso Session to discover how utilities can successfully transition from SAP Cloud for Customer (C4C) to SAP Service Cloud Version 2, Utilities add-on. Learn about the migration journey, key tools and accelerators, and proven best practices to modernize your customer service landscape while ensuring continuity of critical utility-specific processes and capabilities.

Centrica Adopts RISE with SAP to Support AI-Driven Transformation

Building on a 20-year partnership, the global energy and services company is moving key business processes to the cloud, simplifying operations, strengthening data management, and accelerating the adoption of next-generation AI capabilities, including Joule and future agentic AI services.

Read the SAP News article

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