The independent regulator of health
and social care in England

Update from CQC

5 August 2026

A regular update for providers and professionals working in primary and community care

CORRECTION: This is a correction of our bulletin sent on 30 July. Case study links included in our previous bulletin were not working. This has now been resolved, and all links are working correctly. 

Learning from practice: innovation in primary and community care

Excellent care is happening in health and social care services across the country every day. Our new ‘Learning from practice’ case studies capture them, with the first examples focusing on what we’ve seen in GP practices. These are real examples of initiatives to improve people’s care, identified through CQC inspections and through Chief Inspector of Primary Care and Community Services, Bola Owolabi's ‘Learning from excellence’ visits.

The aim is simple: help to spread good practice. If something is working well in one service, there's a good chance it can work somewhere else too. 

Case studies featured include: 

• Breaking down barriers to cancer screening in the Nepalese community – how Shakespeare Road Medical Centre partnered with local community organisations to bring cancer screening awareness directly into Nepalese community spaces. 

• Improving attendance for childhood asthma reviews through multilingual support – how Primary Care Sheffield tackled missed asthma reviews using multilingual social prescriber support, Saturday clinics, and child-friendly invitations. 

• GP Clinical Assessment, Support and Education Service (CASES) – how Primary Care Sheffield's CASES service helps patients get the right care first time. 

• The Wall of FAME – empowering mindset change for better health – how one practice celebrates patients' health achievements to build a supportive community and motivate healthier choices. 

• Tackling digital exclusion – how Midlands Medical Partnership worked with its patient engagement group to reach patients being left behind by digital-first services. 

More case studies are on the way to join the series, including from oral health, hospitals, mental health, and adult social care.