Leadership wants to apply AI. Employees know the process is slow. But no one can confidently explain how the work actually flows, how long it takes, or where the biggest bottlenecks occur. 

According to Takeda's Frank Thielmann, that situation is more common than many organizations realize and it helps explain why some AI initiatives struggle to deliver meaningful results. Process understanding, not technology selection, is often the missing foundation for successful transformation. 

Read the article, AI Is Not the Starting Point: How Better Process Understanding Enables Digital Transformation, to learn why organizations should: