Frasers Group Trading Limited is now responsible for managing your Harvey Nichols personal data

Dear Customer,

We are writing to let you know about an important change to how your personal data is managed.

Following the administration and subsequent acquisition of the Harvey Nichols business by the Frasers Group, Frasers Group Trading Limited, part of Frasers Group, is now the organisation responsible for managing personal data previously held and used in connection with the Harvey Nichols business.

Why you are receiving this email

As part of the acquisition, Frasers Group Trading Limited received personal data relating to Harvey Nichols customers.

We are writing to inform you of this change so that you understand:

-who is responsible for your personal data;
-how your personal data may be used;
-where you can find further information; and
-how to exercise your privacy rights.

This message is a data protection notification and is not a marketing communication.

What information Harvey Nichols holds

Depending on your relationship with Harvey Nichols, this may include:

-customer account information;
-contact details;
-purchase and transaction history;
-customer service records;
-Harvey Nichols Members programme information;
-loyalty points, rewards, benefits and cashback balances; and
-communication preferences.

How your information will be used

Your personal data will continue to be used to support the operation of the Harvey Nichols business, including:

-managing customer accounts and orders;
-administering the Harvey Nichols Members programme;
-providing customer services and support;
-processing returns and refunds;
-managing customer preferences; and
-complying with legal and regulatory obligations.

Existing Harvey Nichols communication preferences, including opt-outs and unsubscribe requests, will continue to be respected.

Marketing communications

If you currently receive Harvey Nichols marketing communications, you can continue to manage your preferences at any time by using the unsubscribe link included within a marketing email.

Your privacy rights

You continue to have rights under data protection law, including rights to:

-access your personal data;
-request correction of inaccurate information;
-request deletion of personal data where applicable;
-object to direct marketing; and
-request restriction of processing in certain circumstances.

Further information

You can read our updated Harvey Nichols Privacy & Cookies Policy here


If you have any questions regarding this update or how your personal data is used, please contact:

data.protection@frasers.group

Kind regards,

Harvey Nichols