When Persuasion Is (and Isn’t) Manipulation. A Q&A with Colin Marshall, author of a new book about how to ethically and effectively change minds. Stop Automating Old Processes. Design New Ones Instead. Leaders need to rethink workflows before introducing AI.

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01

When Persuasion Is (and Isn’t) Manipulation

A Q&A with Colin Marshall, author of a new book about how to ethically and effectively change minds.

by Eben Harrell

 

02

Stop Automating Old Processes. Design New Ones Instead.

Leaders need to rethink workflows before introducing AI.

by Masha Shunko and Serguei Netessine

 

03

Leaders, Don’t Let Your Jokes Fall Flat

Research highlights three things to keep in mind before you make that quip.

by Drew Gorenz and Norbert Schwarz

 

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