Who Owns the Customer in the Age of AI Agents? As shoppers delegate more decisions to AI, engagement no longer guarantees strategic control. Sustainability Reporting Isn’t the Same as Risk Preparedness. How companies can use their disclosures to reshape strategy and operations.

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Harvard Business Review | The Daily Alert
 

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01

Who Owns the Customer in the Age of AI Agents?

As shoppers delegate more decisions to AI, engagement no longer guarantees strategic control.

by Sangeet Paul Choudary

 

02

Sustainability Reporting Isn’t the Same as Risk Preparedness

How companies can use their disclosures to reshape strategy and operations.

by Christos Cabolis and Karl Schmedders

 

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