The Latest on HBR.org | October 12, 2026

Who Owns the Customer in the Age of AI Agents?

As shoppers delegate more decisions to AI, engagement no longer guarantees strategic control.

by Sangeet Paul Choudary

Sustainability Reporting Isn’t the Same as Risk Preparedness

How companies can use their disclosures to reshape strategy and operations.

by Christos Cabolis and Karl Schmedders

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The Year in Tech, 2027: The Insights You Need from Harvard Business Review

by Harvard Business Review, et al.

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The Year in Tech, 2027: The Insights You Need from Harvard Business Review