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UID:https://www.brighttalk.com/webcast/534/659506
DTSTAMP:20260410T170333Z
ORGANIZER:MAILTO:noreply@brighttalk.com
LOCATION:BrightTALK
URL:https://www.brighttalk.com/webcast/534/659506?utm_campaign=communi
 cation_reminder_24hr_registrants&utm_medium=calendar&utm_source=bright
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DTSTART:20260506T190000Z
DTEND:20260506T200000Z
SUMMARY:Live webcast: Beyond the Hype: Making Smart Decisions for ITSM
 
DESCRIPTION:Click here to attend: https://www.brighttalk.com/webcast/5
 34/659506?utm_campaign=communication_reminder_24hr_registrants&utm_med
 ium=calendar&utm_source=brighttalk-transact\n\nPresenter: Doug Tedder,
  Owner & Principal Consultant | Tedder Consulting LLC\n\nArtificial in
 telligence continues to promise transformative change for organization
 s — and IT Service Management (ITSM) is no exception. AI-powered autom
 ation, conversational assistants, intelligent analytics, and agentic A
 I are reshaping how service desks operate and how enterprises deliver 
 value. Yet, amid the rapid evolution of AI solutions and growing press
 ure to “just do something,” many organizations risk investing in techn
 ology that doesn’t truly solve their business challenges. Technology a
 lone rarely delivers success — thoughtful strategy and alignment do.\n
 \nThis session will demystify AI adoption within ITSM by exploring fiv
 e critical steps for making sound, informed decisions about AI-enabled
  tools and capabilities. \n1. How to define overarching goals\n2. Cond
 uct a meaningful SWOT analysis.\n3. Develop an AI strategy.\n4. Establ
 ish sound evaluation criteria.\n5. Build a compelling business case fo
 r adoption. \n\nAttendees will gain practical insights for integrating
  AI with ITSM to enhance service delivery, innovation, and long-term b
 usiness value. We’ll also address the cautions that organizations must
  keep in view — from poor data governance and weak processes to the la
 ck of an overall ITSM strategy. \n\nWhether your organization is begin
 ning its AI journey or refining its approach, this session will help y
 ou move beyond the hype and make AI work for your ITSM environment, no
 t the other way around.
SEQUENCE:1778006769
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