In our fast-paced digital landscape, automation is the cornerstone of customer engagement. Yet, let's be honest—automation by itself falls short. Customers yearn for interactions that are personal, thoughtful, and authentically human. Enter data-driven automation, which elevates customer interactions from mere transactions to meaningful dialogues.
Gone are the days when customers accepted generic exchanges. Today, they demand that brands understand them, foresee their needs, and connect with them in genuine ways—be it through email, chatbots, or real-time support. So, how can you achieve this level of personalization without overburdening your team or compromising on efficiency?
Join us for an exclusive webinar, Humanize Automation: How Customer Data Can Transform Customer Experiences, produced by Oracle NetSuite and Entrepreneur. We'll explore how businesses can use AI and customer data to create hyper-personalized experiences at scale—without losing the human touch.
The discussion will be led by generative AI-researcher and Chief Experience Officer of Render, Dr. Jill Schiefelbein, with a focus on helping business leaders and entrepreneurs understand how to leverage data to the benefit of their customers.
Attendees will learn:
- How to outline your customer experience
- How to use AI without feeling artificial
- How to turn insights into meaningful interactions
- How to create strategy around your processes
- And much more.
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