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Jitesh_Sonkusare
March 12 |
In the CX-as-Code Routing-Queues resource schema, we are unable to find the necessary settings for configuring the Callback Section for Customer First Selection.
Currently, when we set enable_agent_owned_callbacks = true in CX-as-Code, it automatically enables Customer First. However, there are no available parameters to configure Live Voice Handling and Answering Machine Behaviors etc. via CX-as-Code.
The only available settings under agent_owned_routing are:
Could you confirm if it is possible to configure via CX-as-Code? If not, do you recommend any alternative approach to achieve this?
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