Hi Everyone,

I am getting a response 400 after attempting to add an extra number plan - using the Javascript SDK, to install new Premium App.

(The creation of some of our GC artefacts is successful - and others are failing.)

The only error in the network logs, captured suring the install - is a 400 response for the PUT.
Where is seems to state there is a cloudfront error.

I have read the previous messages that I can find on this issue.
We "are" using a GET, first,
Then adding in a new numberplan
Then submittung the new data via a PUT.

Our process has worked successfully for the past few years, now - failing for a new install / new organisation's usage of our application.
We are NOT using the APP Foundry for this install.

There is an extra "weirdness" I have noticed in the PUT, too.
The new organisation is in Australia.
Australia's emergency number is "000"

The organisation has a number assigned for "Emergency" - it is correct for Australia : "000".

Yet in the PUT API call I notice that the Emergency number is being set as "911".

We are NOT programmatically replacing the "000" with "911".
I am GUESSING that the cloudfront error - is giving us a cached version of data that is incorrect for our region???
Does anyone have any ideas?

Here is the network log of the GET and it's response

"request": {
          "method": "GET",
          "url": "https://api.mypurecloud.com.au/api/v2/telephony/providers/edges/sites/<siteID>/numberplans",
          "httpVersion": "HTTP/1.1",
          ...

response": {
          "status": 200,
          "statusText": "OK",
          "httpVersion": "HTTP/1.1",
          ...

Unfortunately the retruned data is not exposed in the network logging.

And here is the PUT and it's response.

"request": {
          "method": "PUT",
          "url": "https://api.mypurecloud.com.au/api/v2/telephony/providers/edges/sites/f87f5d96-02f9-4176-94fd-244ec0cdb8be/numberplans",
          "httpVersion": "HTTP/1.1", 
          ...

          "response": {
          "status": 400,
          "statusText": "Bad Request",
          "httpVersion": "HTTP/1.1",
          "headers": [
            {
              "name": "Access-Control-Allow-Headers",
              "value": "Origin, X-Requested-With, Content-Type, Accept, Authorization, DNT, User-Agent, Keep-Alive, Cache-Control, ININ-Client-Path, Genesys-App"
            },
            {
              "name": "Access-Control-Allow-Methods",
              "value": "GET, POST, PUT, DELETE, OPTIONS, HEAD, PATCH"
            },
            {
              "name": "Access-Control-Allow-Origin",
              "value": "https://genesyscloud-au.centracx.com"
            },
            {
              "name": "Access-Control-Expose-Headers",
              "value": "Retry-After,inin-correlation-id"
            },
            {
              "name": "Access-Control-Max-Age",
              "value": "86400"
            },
            {
              "name": "Cache-Control",
              "value": "no-cache, no-store, must-revalidate"
            },
            {
              "name": "Connection",
              "value": "keep-alive"
            },
            {
              "name": "Content-Length",
              "value": "172"
            },
            {
              "name": "Content-Type",
              "value": "application/json"
            },
            {
              "name": "Date",
              "value": "Wed, 12 Mar 2025 00:56:59 GMT"
            },
            {
              "name": "ININ-Correlation-Id",
              "value": "b33e9a2f-ed71-4f1c-bc24-5c88741683d4"
            },
            {
              "name": "Strict-Transport-Security",
              "value": "max-age=31536000; includeSubDomains"
            },
            {
              "name": "Via",
              "value": "1.1 fd52efac0e72eb0d0b1148d8f877dd9e.cloudfront.net (CloudFront)"
            },
            {
              "name": "X-Amz-Cf-Id",
              "value": "K_ESsYMl7DsTOP8ZpxyBoyf-IgHN2qxh6n1yhhfsohcb_IkQXJnryg=="
            },
            {
              "name": "X-Amz-Cf-Pop",
              "value": "SYD62-P3"
            },
            {
              "name": "X-Cache",
              "value": "Error from cloudfront"
            }
          ],

Thanks for your help.