Matthew_Pfluger
March 13

I don't want to get too focused on the CDN portion. I am more concerned why GC will not load the framework,js file which I've uploaded to an active Integration. Let's come back to that.

  1. We've created a Role, Group, Integration, and OAuth client.
  2. We've added our test Users to the Group.
  3. We've configured our host application to use this URL (https://apps.usw2. pure.cloud/crm/embeddableFramework.html).
  4. We can launch the EF in the host app and log in. However, the framework.js returned doesn't match the one we sent to the Integration.

What could be causing that? What tells the GC EF which Integration's framework.js file to load?

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In Reply To

Junji_Sawada Genesys Employee
March 13
If logging out of the client application does not seem to clear the cached URL, you could also try clearing browser cache. Currently, there is no way to delete the uploaded framework file from CDN URL to my knowledge. You can request new features and share your use case on the Genesys Cloud Ideas P…

Previous Replies

Junji_Sawada Genesys Employee
March 13

If logging out of the client application does not seem to clear the cached URL, you could also try clearing browser cache.

Currently, there is no way to delete the uploaded framework file from CDN URL to my knowledge. You can request new features and share your use case on the Genesys Cloud Ideas Portal .

Matthew_Pfluger
March 13

Interestingly... I tested logging into GC EF and choosing a different Organization other than my Home Org, and EF still loaded the exact same framework.js file as I specified yesterday. Can someone shed light into what's happening here?

Matthew_Pfluger
March 13

Logging out and back in does not change things. Also, GC EF is making an external call which I can see in the Network tab of the Chromium browser. I also tested on another User's machine, and I got the same result.

Does GC store these files in a CDN? It seems so, but I'd like to confirm. Is there a way to clear these?

Junji_Sawada Genesys Employee
March 13

It could be that the framework.js URL is cached on the user's browser. If you have the user log out of the client application and log back in, does that resolve the issue?

Matthew_Pfluger
March 12

Update: I created a brand new Integration using a Group of which my account is a member. I loaded the host application and was able to log in. When the EF integration loaded, it requested the same framework.js file which I referenced earlier, not the one that I uploaded. I can't seem to get Genesys Cloud to recognize my new files.

Also, I see that my issues are similar to this forum post.

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