Sapience Analytics is a powerful workforce productivity analytics platform, helping tech leaders get useful data to make better decisions.
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AXA and Allianz are bellwethers in an industry that’s investing heavily in tools and talent to scale the technology, according to benchmarking firm Evident.
57% of leaders expect call volumes to increase by 20% in the next 1-2 years. Learn how automating service operations with AI can help agents manage that volume in this webinar.
