| How to spot a bank scam call |
Don't be fooled into thinking it's easy to spot a bank impersonation scam. We spoke to a Santander customer who almost fell for a scam after an incredibly convincing phone call with a fraudster.
Our scams expert Faye Lipson explains
how to tell if a call is genuine, and what you might expect to hear if you pick up the phone to a scammer. |
|
|
|
|
| The worst banks for fraud complaints |
Revolut customers referred more scam and fraud complaints to the Ombudsman than any other payment firm. Data exclusively obtained by Which? reveals that fraud complaints from customers of the e-money provider continue to outstrip all banks, as they did in 2023.
See the other firms in the top 10 for fraud complaints, how uphold rates compare and what the banks have said in response.
|
|
|
|
|
| The service you've never heard of, until you receive its bill |
We've spoken to several people who say they were unexpectedly contacted by a cancellation service called 'Termination Experts' to be chased for payments. The company says it cancels services on your behalf, but we're concerned that people feel they're being charged for a something they didn't agree to.
See some of the complaints shared with us and
what to do if you're being charged for a service you didn't ask for.
|
|
|
|
|
| Scam sharer tool |
| There's an easy way to make us aware of scams directly with our
scam sharer tool.
Tell us your experiences of phishing emails, fake texts, cold calls and other types of fraud. |
|
|
|
|
|
|
Stay safe,
Which? Scam Alert Team
P.S. Please share this information with your friends, family and neighbours – anyone who may find it helpful. Alternatively, they can sign up here to receive this directly to their inbox.
You're receiving this email because you signed up to the Which? Scam Alerts. |
|
| |
Free newsletters for everyone – get expert tips from Which? emailed to you regularly
At Which? we're committed to protecting your personal information when you use our services or buy our products. Our privacy policy explains how we use any personal information we collect when you visit our websites. This email uses a 'clear image gif' to track interactions with the email, for example to see whether it has been opened. This helps us understand how useful our emails are, so we can improve them in future. If you wish to turn off this tracking for future emails, you can do so in your email settings by turning off automated download of images. While all our public-facing work takes place under the Which? brand, technically it's carried out by a number of different legal entities. See the
About Us page for more detail.
Can we help you with anything else? If you've got any questions, from how to log in, or changing your details, to information about our products & services then visit
which.co.uk/help.
Which? Ltd. Reg. in England No. 677665. Reg office: 2 Marylebone Road, London NW1 4DF.
© 2025 Which? All Rights Reserved.
|
|
|
|
|
 |
