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Message from the Editor
| TWICE SmartBrief closed Monday, Oct. 13 |
In observance of the federal holiday, TWICE SmartBrief will not publish on Monday, Oct. 13. Have a safe and happy holiday!
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 | The Power of AI in Contact Centers
AI offers a solution for contact centers to achieve more with fewer resources, without compromising quality. Join the webinar with Salesforce and Leaptree on October 29th and learn the three types of AI every contact center leader needs: Predictive AI, which automates QA scoring; Generative AI, which delivers clear agent feedback; and Autonomous AI, which drives real-time training. Register now! |
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Top News
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Starting today, iOS users can access Nuki technology directly from their vehicle, allowing users to check the status of their Smart Lock with a glance at their car's display instead of reaching for their smartphone. This latest update marks the first time Nuki functionality is available natively within the vehicle interface for iOS users.
| Full Story: TWICE (10/10) |
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Retail
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| (Pixabay) |
UK retailers are alienating their own customers with inconvenient and intrusive security measures. Given the impulse nature of convenience shopping, the implementation of these newer surveillance and restrictive merchandising strategies could be as damaging to profits as the theft itself, according to the latest insights from GlobalData, a leading data and analytics company.
| Full Story: TWICE (10/10) |
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Free eBooks and Resources
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Awards
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TWICE, Residential Systems, and What HiFi? have announced the winners of their annual Best of Show awards at CEDIA Expo 2025. The products were nominated by the manufacturers, and a team of judges was employed to read through the entries and rate the products on a number of criteria, including their value, impact, and how unique it was to the market.
Residential Systems entries were judged through the lens of the residential integrator, while TWICE based theirs on a consumer electronics retail view, and What Hi-Fi? from the home entertainment enthusiast perspective.
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Smart Home
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Solar control at any angle, in any direction, anywhere. That's the promise of two new tensioned shades being introduced by Draper.
The Tess 140 can be installed at any angle thanks to a single-barrel tensioning mechanism that keeps the fabric panel under constant tension.
| Full Story: TWICE (10/10) |
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TV/Video
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The QM9K is a powerhouse, offering some incredible highlights and some of the best color depth I've seen in a TV yet.
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Top Retailer Reports
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In a time when consumer focus is less on devices and more on the content those devices deliver, how have major consumer electronics retailers and e-tailers fared? Find out by purchasing the latest editions of TWICE's annual Retail Reports, produced in partnership with Senex, an industry research and analysis firm.
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