| Posted on: Wed, 12 Nov 2025 05:06:15 UTC | Resolved on: Wed, 12 Nov 2025 07:15:21 UTC |
| Impact Start Time: Wed, 12 Nov 2025 05:06:05 UTC | Impact Remediated: Wed, 12 Nov 2025 05:15:00 UTC |
| Mumbai VI Datacenter Issue Customer Impact: Customers may encounter disconnections, periods of slowness or increased latency. Available Workaround: If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. Datacenters affected: APAC, Mumbai VI Status: Resolved Event Type: Service Degradation Zscaler has detected an issue with our Mumbai VI datacenter. Customers may encounter disconnections, periods of slowness or increased latency. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available." Update - Wed, 12 Nov 2025 07:15:21 UTC Based on continuous monitoring, the previously observed issue is no longer detected, and all services continue to operate normally. As a result, we are now marking this incident as resolved. Update - Wed, 12 Nov 2025 06:16:27 UTC Zscaler has identified the recent issue as originating from a transit network provider. Services are currently working normally, and we will continue to monitor the situation to ensure stability. Update - Wed, 12 Nov 2025 05:36:35 UTC Zscaler teams have confirmed that services are working fine. The team is actively monitoring the situation to ensure stability. | |