Posted on: Wed, 12 Nov 2025 19:44:45 UTC
Resolved on: Wed, 12 Nov 2025 21:03:55 UTC
Impact Start Time: Wed, 12 Nov 2025 19:02:00 UTC
Impact Remediated: Wed, 12 Nov 2025 19:14:00 UTC

Administration UI Issue
Services affected: Admin UI
Status: Resolved
Event Type: Service Degradation

Zscaler has identified and resolved an issue affecting access to the Administration UI on the zscalerthree.net cloud. During the impact period, customers may have experienced difficulty accessing the Admin Portal. Service has been fully restored and remains stable.

For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). 

Update - Wed, 12 Nov 2025 21:03:55 UTC

We have monitored the environment to ensure stability, the issue is no longer detected and access has been restored. We are now marking this incident as resolved.