Posted on: Thu, 13 Nov 2025 03:39:21 UTC	Resolved on: Thu, 13 Nov 2025 03:39:21 UTC
Impact Start Time: Thu, 13 Nov 2025 03:25:00 UTC	Impact Remediated: Thu, 13 Nov 2025 03:34:00 UTC

San Jose IV Datacenter Issue Customer Impact: Customers might have experienced connectivity issues when forwarding traffic to the San Jose IV datacenter. Datacenters affected: Americas, San Francisco IV Status: Resolved Event Type: Service Degradation Zscaler has detected an issue with its San Jose IV datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available. Incident Status : Resolved Affected Services : Traffic Forwarding Update - Thu, 13 Nov 2025 03:39:21 UTC The incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability. Update - Thu, 13 Nov 2025 04:10:17 UTC Updated the correct datacenter name.