| Posted on: Thu, 13 Nov 2025 10:55:56 UTC | Resolved on: Thu, 13 Nov 2025 11:06:33 UTC |
| Impact Start Time: Thu, 13 Nov 2025 10:00:00 UTC | Impact Remediated: Thu, 13 Nov 2025 11:05:25 UTC |
| San Francisco IV Datacenter Issue Customer Impact: Customers might have experienced connectivity issues when forwarding traffic to the San Jose IV datacenter. Also, the Admin UI and Mobile Admin Portal would have encountered a short-lived inaccessibility issue. Datacenters affected: Americas, San Francisco IV Status: Resolved Event Type: Service Degradation Zscaler has detected an issue with its San Francisco IV datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. Update - Thu, 13 Nov 2025 11:06:33 UTC This incident has been resolved. Please contact Zscaler Support if you have additional questions. | |