Posted on: Thu, 13 Nov 2025 11:56:23 UTC
Impact Start Time: Thu, 13 Nov 2025 11:56:18 UTC

Mumbai VI Datacenter Issue
Customer Impact: We are investigating periods of slowness, connection timeouts and/or increased latency.
Available Workaround: f you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC
Next Update: 4 hours
Status: In Progress
Event Type: Under Investigation

Zscaler is currently investigating reports of an issue with its Mumbai VI  datacenter. We are investigating periods of slowness, connection timeouts and/or increased latency. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

 

Incident Status: In Progress

Next update: 4 hours