Customer reacceptance needed to avoid disruption of service

Microsoft has updated the Microsoft Customer Agreement (MCA) to reflect recent changes in our commercial offerings and ensure alignment with evolving customer needs. Accepting the updated agreement is required to maintain uninterrupted access to Microsoft services. The current MCA terms can be found here.

This change is effective immediately. Customers should review and accept the updated Microsoft Customer Agreement in the Microsoft admin center as soon as possible to avoid service disruptions.

What will happen: 

• Organizations must review and accept the updated MCA to continue placing new orders. 
• Failure to accept the new terms will prevent new purchases. 
• Partners will be unable to manage subscriptions on behalf of customers who have not accepted the updated agreement.  

Customer next steps:

• Go to the Microsoft 365 admin center where customer admin roles can review and directly accept the updated MCA under Settings > Partner relationships > Accept agreement.
• Ensure your partner is informed of your acceptance to avoid disruptions in subscription management. 

If the customer is attempting re-acceptance directly in the Microsoft Admin Center and encounters a block due to an existing attestation record, you can resolve this by following these steps:

• Identify another authorized signatory within the customer’s organization (someone legally entitled to represent the company).
• Have this individual reaccept the MCA using their own full name, business email, and phone number.
• If the same person still represents the customer, then use their existing name and contact details. Update either the email address (e.g., use ceo.office@company.com instead of ceo@company.com) or the phone number to avoid duplication.