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18 November 2025
Housing Ombudsman highlights 3 wider orders on temporary moves to prevent future failings
We have published the outcomes of 3 wider orders that focus on the issue of temporary moves.
These moves, often called decants within the social housing sector, are a vital way of mitigating the impact on a household if the home is not fit for human habitation.
A wider order allows us to order a landlord to look beyond an initial complaint to assess if there are wider failings. The reviews ordered are carried out by an independent team or organisation. The review identifies changes in policy or practice to prevent future failings.
The reviews follow investigations where we found the landlord had handled a temporary move poorly. This includes a resident who ended up living in a caravan and another who ended her tenancy because of the failings.
In all 3 cases there is learning for the wider sector to take from the actions arising from independent reviews.
The landlords listed in the release are:
- Trident
- Wigan Council
- Moat
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Online resources available
We have a wide range of learning resources available. Explore our report publications, Centre for Learning, and published decisions as part of our commitment to being open and transparent.
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About the Housing Ombudsman Service
We are a free and impartial dispute resolution service. We investigate complaints from residents and leaseholders of member landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents).
Our vision is to improve residents’ lives and landlords’ services through housing complaints.
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