In the run-up to the new year, we’re resharing some of our favorite tips from 2025. |
Constructive disagreement can spark creativity, prevent costly errors, and drive better decisions. To keep disagreements from escalating into conflict, you need to use language that shows your counterparts that you’re coming from a place of curiosity and empathy. Here’s how to turn disagreements into better ideas and decisions.
Signal that you want to learn. Start by stating your curiosity. Try: “It seems we see this differently. I’m curious how you’re thinking about it.” This makes others feel heard without weakening your own position.
Acknowledge their perspective. Repeating what someone just said accurately and without judgment shows respect. “I hear you. The team’s been working long hours…” signals that their message landed with you, even if you ultimately disagree.
Find shared goals. Highlight common ground with phrases like “We both want…” or “I agree with some of what you’re saying.” This frames the conversation as collaboration, not combat.
Hedge your claims. Show humility with language like “From my view…” or “It might be the case…” People trust those who allow for complexity instead of clinging to certainty.
Tell your story. Share a personal experience that shaped your view. Vulnerability builds trust faster than data alone and helps shift the conversation from facts to understanding. |
