They want to be changed by it ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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The shift reshaping customer loyalty

Today’s customers are shopping with a new goal in mind: becoming a better version of themselves. The companies winning now understand what buyers are reaching toward, and they’ve built their business around helping them get there.

 

The Transformation Economy offers a framework for competing in this shift. Drawing on examples from companies ahead of the curve, the book examines what customers truly want and what it takes to give it to them.

The Transformation Economy: Guiding Customers to Achieve Their Aspirations
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The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money

The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things

HBR’s 10 Must Reads on Marketing, Updated and Expanded

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The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money

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HBR's 10 Must Reads on Marketing, Updated and Expanded

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