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July 2026 |
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This month’s newsletter explores how knowledge management helps organizations learn faster, work smarter, and turn AI momentum into lasting impact. Readers will find practical guidance on lessons learned, AI-enabled learning, and the shift from knowledge sharing to knowledge empowerment. It also highlights common KM challenges and how to overcome them, along with evergreen guidance on designing productivity into everyday knowledge work. |
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Latest Resources |
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Lessons learned help teams pause, reflect, and turn project or event experience into knowledge others can reuse. This article condenses APQC’s enduring best practices for capturing and applying lessons learned so organizations can avoid repeating mistakes, strengthen continuous improvement, and make learning part of how work gets done. (Public) |
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AI-enabled learning can only deliver value when employees can find, trust, and apply knowledge in the flow of work. This article explains how stronger KM practices connect training to real-world application, improve decision-making, preserve critical expertise, and provide a clearer view of learning success beyond course completion. (Member Only) |
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As expectations rise for faster, easier access to knowledge, one company is rethinking how KM supports consultants at scale. This case study shows how Mercer built on strong foundations, partnered across the business, and used rapid experimentation to move from knowledge sharing to knowledge empowerment with AI-enabled solutions. (Member Only) |
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KM success depends on more than choosing the right technology. This blog breaks down five common barriers, including weak strategy, cultural resistance, unclear governance, activity-based measurement, and treating KM as a one-time initiative, and shows how organizations can build stronger foundations for collaboration, decision-making, and future AI innovation. (Public) |
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Spotlight: Knowledge Management FAQs |
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This month’s spotlight features APQC’s Knowledge Management FAQs, a practical collection of resources that cover foundational topics such as strategy and program development, engagement and culture, communities and networks, partnerships, and knowledge transfer, making them useful for teams that are launching, refining, or expanding their KM programs.
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Productivity challenges often come from the everyday friction employees face when they cannot find information, locate expertise, or navigate inconsistent processes. This infographic highlights four practical actions organizations can take to reduce frustration, eliminate rework, and make it easier for employees to focus on higher-value work. (Public) |
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Last Chance to Get Certified in 2026 |
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Webinar |
August 12 at 11 AM CT |
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