Matt Newman, SVP of employee experience at telecommunications software company Genesys, may have a slightly misleading job title.
While he does oversee employee experience at the company, he also oversees several other teams at Genesys, including real estate and facilities. He also serves as an HR business partner for nearly half of the company, including product, finance, legal, IT, strategy and business transformation, and…HR.
Serving as “HR for HR” can be, as he puts it, “it’s awkward and it’s not.” While Genesys’s chief people officer, Eva Majercsik, is his manager, he also has to have conversations with her about HR-related matters, like data on attrition within his own team, just as he would with other function leaders.
It can be tough to manage that balance, but Newman says he relies on a team of more seasoned HR pros, who see personal information about their peers but know not to share it. Moreover, he says, the approach has helped make him more mindful of actually following through on the policies and practices that he recommends for the HR team.
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