Hi Tim,

Here are a couple of examples of the use case:
The caller selects the wrong queue and ends up with an agent. That agent needs to transfer the call to another queue but will need to assign certain skills so that the caller gets answered by the correct agent(s) in the new queue.

An agent helps a customer with their support case. Now the agent needs to transfer the customer to the accounting queue but the customer will require an agent in that queue with the appropriate state skill.

What's your use case for setting permissions via API when the conversation is not in queue? At what point are you trying to do this?

Bummer. Thanks for the quick response. I'll see what is on the ideas portal.

No. There is only this API endpoint, which can only be requested when the conversation is in queue.

Anthony_Gilio:

Anything that I can use that doesn't have that requirement?

Anything that I can use that doesn't have that requirement?

Is your conversation in a queue at the tie you sent the API Request?
If yes, that should work.

If your conversation is not in queue, then the request will fail.
It can only be requested when the conversation is in queue.

Regards,