Hi

Remove the quotes in trigger for CALLBACK value.

Cheers

Hello,
In order to set a lower priority for callbacks (compared to incoming calls in the other queues assigned to agents), we considered using the API PATCH /api/v2/routing/conversations/{conversationId}. The data action returns a success, but we still see the default priority in Queue Activity.
We tried to set up a trigger that calls a workflow, which in turn integrates this Data Action to reduce the priority of callbacks compared with other incoming calls from other queues assigned to the agent, but nothing is being triggered. Any idea where the issue might be coming from?