Hi NIepodam,

Improving efficiency in the Service Desk was a top priority in 2024 and will continue to be so in 2025. With limited resources, leveraging the right tools to enhance your Service Desk’s effectiveness has never been more crucial.

In this video from our recent customer conference SMART 24 we explore how Generative AI is transforming Service Desk operations:

• Smarter Ticket Management: Prioritize, resolve, and translate tickets effortlessly with an AI chatbot for agents.
  
  
• Streamlined Asset Management: Access complete asset details directly within tickets, from licenses to warranties.
  
  
• Enhanced Self-Service: AI analyzes images and screenshots, providing users with instant solutions.
  
  
• Admin Control & Insights: Fine-tune responses, set guardrails, and track metrics like AI containment to measure success.

Ready to take the next step? Request a free demo of our platform.

Best regards,
Hily