Hi - This Idea is moving to In-Development soon, and should solve the use-case > Genesys Cloud Ideas Portal

Story:
We use messengers from support and at the sales level.

On sales, we have integrated a digital bot flow with various queries such as opt-in for quality purposes, what is your reason for contacting us and whether you need support or sales advice. We then route the agent.

Question

1. If possible, a short message that the customer has left the chat would be helpful. Is there any way you can make that happen, please?
2. Perfect way: Customer will be automatic disconnect and get a message. Interaction will be automatic disconnect and a wrap up code will be set. How can we integrate it? any ideas, solutions, experiences?

Thank you for your help.

Best regards
Martin