Hi ala,

AgenticOps and intelligent automation promise to transform IT operations, but only if they can trust the data they’re acting on. The reality is that many organizations are building AI and automation initiatives on configuration management databases (CMDBs) that are incomplete, outdated or missing assets. Only 29% of CMDB implementations are considered fully successful by the teams running them. The other share a common symptom: before approving a change, the change coordinator checks the CMDB, then still needs to ask application owners and infrastructure teams to confirm dependencies and potential impact. The CMDB says one thing; the people closest to the environment provide the answer. That is not caution. It is a trust problem.

In this webinar, IT leaders from Infoblox share what they found when they looked at their own ServiceNow environment, before expanding their investment. Their dashboards looked fine, but the underlying data told a different story, revealing visibility gaps that limited automation, reduced operational confidence and ultimately constrained their ability to scale AI and AgenticOps initiatives.

This is not a polished case study. It is a conversation that almost never happens in public: the uncomfortable findings, the budget decision and what they are doing about it. Whether you’re modernizing your CMDB, expanding ServiceNow or preparing for AgenticOps, this discussion will help you understand why trusted asset intelligence is the foundation for AI-ready IT, and what questions you should ask before making your next investment.